Office assistant

Sales Agent

E-Mines, Kisumu

 Assisted call in customers with questions and orders.

 Increased sales revenue by consistently meeting and 

exceeding sales targets.

 Enhanced product knowledge through continuous training and 

professional development opportunities.

 Achieved top performer status within the company due to 

consistent high sales numbers.

 Developed strong relationships with clients through excellent 

customer service and regular followups.

 Expanded client base by diligently prospecting new leads and 

effectively presenting products offerings.

 Provided superior service to customers by quickly and 

courteously responding to requests, inquiries, suggestions and 

concerns.

 Negotiated contracts with prospective clients, helping to 

secure long-term business partnerships.

 Served customers with knowledgeable, friendly support at 

every stage of shopping and purchasing.

 Gained customer trust and confidence by demonstrating 

compelling, persuasive and composed professional demeanor.

 Met existing customers to review current services and expand 

sales opportunities.

 Built relationships with customers and community to promote 

long term business growth.

 Negotiated prices, terms of sales and service agreements.

 Met with customers to discuss and ascertain needs, tailor 

solutions and close deals.

 Maintained current knowledge of evolving changes in 

marketplace

 Trained new employees on customer service, money handling 

and organizing strategies

 Collaborated with managers to provide customer feedback 

and recommend operational changes to meet emerging Language 

English, Kiswahili and Kamba

2022-05 –

2023-12

Supervisor

2 max Solution Center, Maseno

 Oversaw daily operations of the department, ensuring smooth 

workflow and timely completion of tasks.

 Applied strong leadership talents and problem solving skills to 

maintain team efficiency and organize workflows.

 Improved customer satisfaction with timely response to 

inquiries, addressing concerns and training effective solutions.

 Resolved conflicts among team members promptly, maintaining 

a harmonious working environment conductive to productivity.

 Increased team productivity by implementing efficient 

workflows and setting clear expectations for staff members.

 Enhanced communication within the team by holding regular 

meetings and encouraging open dialogue among all members.

 Mentioned junior staff members in their career development, 

sharing knowledge from years of experience in the field.

 Collaborated with other department to achieve organizational 

goals, fostering teamwork across various functions.

 Conducted performance evaluations for staff members, 

identifying areas of improvement and guiding professional 

development plans.

 Identified operational inefficiencies and implemented 

corrective measures to increase effectiveness.

 Develop staff skills through targeted training programs, 

resulting in improved performance and career growth 

opportunities.

 Implemented safety protocols to minimize workplace accidents 

and maintain compliance with industry standards.

 Demonstrated commitment to the organization’s core values, 

leading by example and fostering a culture of excellence.

 Reduced employee turnover by fostering a positive work 

environment and providing ongoing feedback to staff members.

Managed diverse team, promoting inclusive work environment 

that leveraged individual strengths.

 Enhanced team productivity by streamlining workflow 

processes and implementing efficient scheduling systems.

 Enhanced operational workflow, identifying and eliminating 

bottlenecks in daily procedures.

 Maintained high safety standards to ensure secure workspace 

for all employees and visitors.

 Negotiated with vendor to secure cost-effective contracts, 

resulting in significant budget savings.

 Frequently inspected production area to verify proper

equipment operation.

 Helped meet changing demands by recommending 

improvements to business systems or procedures.