Restaurant Service
The “One-Month Short Course on Hotel Restaurant Waiter” is designed to equip participants with essential skills and knowledge required for efficient and professional service in a hotel restaurant environment. This intensive program focuses on both theoretical and practical aspects, ensuring that students are well-prepared to meet the demands of the hospitality industry. Through hands-on training, role-playing exercises, and expert-led sessions, participants will gain confidence and competence in providing top-notch customer service.
By the end of this course, participants will be able to:
- Understand the Role: Gain a comprehensive understanding of the duties and responsibilities of a hotel restaurant waiter.
- Customer Service Excellence: Develop outstanding customer service skills to enhance guest satisfaction.
- Menu Knowledge: Acquire detailed knowledge of food and beverage menus, including ingredients, preparation methods, and presentation.
- Service Techniques: Master various service techniques, including order taking, serving, clearing, and handling special requests.
- Communication Skills: Enhance verbal and non-verbal communication skills to interact effectively with guests and team members.
- Problem-Solving: Learn strategies to handle complaints and solve problems swiftly and efficiently.
- Health and Safety: Understand and apply health, safety, and hygiene standards in a restaurant setting.
Week 1: Introduction to Hospitality and Restaurant Service
Week 2: Food and Beverage Knowledge
Week 3: Advanced Service Techniques and Customer Relations
Week 4: Teamwork, Final Assessment, and Certification
Barista Art
The “Two-Month Barista Course” is designed to provide participants with a thorough understanding of the art and science of coffee making. This course covers everything from the fundamentals of coffee preparation to advanced barista skills, focusing on both theoretical knowledge and practical experience. Participants will learn about different types of coffee, brewing techniques, espresso machine operation, milk frothing, and latte art, preparing them for a successful career in the coffee industry.
By the end of this course, participants will be able to:
- Understand Coffee: Gain comprehensive knowledge of coffee origins, varieties, and flavors.
- Brewing Techniques: Master various coffee brewing methods.
- Espresso Proficiency: Operate and maintain espresso machines with expertise.
- Milk Frothing and Latte Art: Perfect the techniques of milk frothing and creating latte art.
- Customer Service Excellence: Deliver exceptional customer service in a coffee shop setting.
- Menu Development: Understand and develop coffee shop menus.
- Health and Safety: Apply health, safety, and hygiene standards in a coffee shop environment.
- Teamwork: Work effectively as part of a coffee shop team
Month 1: Fundamentals of Coffee and Brewing Techniques
Week 1: Introduction to Coffee
Week 2: Brewing Techniques
Week 3: Espresso and Milk Techniques
Week 4: Customer Service and Health & Safety
Month 2: Advanced Barista Skills and Business Fundamentals
Week 1: Advanced Brewing and Espresso Techniques
Week 2: Latte Art Mastery and Customer Relations
Week 3: Menu Development and Business Operations
Week 4: Teamwork, Final Assessment, and Certification
Food and Beverage Production
Welcome to the Introduction to Food Production short course tailored for Kenya’s Technical and Vocational Education and Training (TVET) system! This program is designed to equip you with the technical and scientific knowledge and skills essential for success in Kenya’s labor market. Through this 3-month course, you will delve into the intricacies of food production, gaining practical expertise that aligns with the demands of Kenya’s agricultural and food processing sectors.
- To provide participants with hands-on training in agricultural practices relevant to Kenya’s context.
- To develop practical skills in food processing techniques applicable to small-scale and large-scale operations.
- To impart knowledge of food safety standards and regulations specific to Kenya’s food industry.
- To foster an understanding of sustainable food production methods suitable for Kenya’s environmental and economic conditions.
- To prepare participants for employment opportunities in various roles within Kenya’s food production sector.
Week 1-2: Introduction to Food and Beverage Production
Week 3-4: Knife Skills and Food Preparation Techniques
Week 5-6: Cooking Methods
Week 7-8: Types of Cuisine
Week 9-10: Menu Development and Plating Techniques
Week 11-12: Food and Beverage Management
Week 13: Culinary Project and Assessment
Â
Throughout the course, practical cooking sessions, demonstrations, and hands-on exercises should be integrated to reinforce theoretical knowledge and develop practical skills. Guest lectures from industry professionals, field trips to restaurants or food production facilities, and opportunities for internships or apprenticeships can also enhance the learning experience. Additionally, assessments such as quizzes, practical exams, and written assignments should be conducted to evaluate students’ understanding and progress.
Domestic and Home Care Management
Welcome to the Short Course in Domestic and Home Care Management! In today’s fast-paced world, the demand for skilled professionals in domestic management, particularly those who can provide care for the elderly and sick at home, is on the rise. Whether you’re aspiring to work in celebrities homes, or for families abroad, this course will equip you with the necessary knowledge and skills to excel in this field.
- Understand the role and responsibilities of a domestic manager in various settings, including Homes for affluent individuals, celebrity households, and international families.
- Develop essential skills in housekeeping, organization, and time management tailored to the needs of different clients.
- Gain knowledge of basic caregiving techniques for the elderly and sick, including medication management, mobility assistance, and emotional support.
- Learn effective communication strategies for interacting with clients, family members, and other household staff.
- Explore ethical considerations and cultural sensitivity when providing domestic and home care services.
- Develop problem-solving and decision-making skills to handle unexpected situations with professionalism and efficiency.
Week 1: Understanding the Role of a Domestic Manager
Week 2: Essential Housekeeping Skills
Week 3: Basic Caregiving Techniques
Week 4: Communication and Professionalism
Week 5: Cultural Sensitivity and Adaptability
Week 6: Case Studies and Practical Applications
Food Safety and Hygiene
Welcome to the Food Safety and Hygiene course! In this comprehensive program, you will delve into the crucial principles and practices of ensuring the safety and quality of food throughout its journey from production to consumption. Whether you’re an aspiring chef, food service professional, or simply passionate about maintaining high standards in food handling, this course equips you with essential knowledge and skills to excel in the dynamic and demanding field of food safety.
- Understand the importance of food safety and its impact on public health.
- Identify common foodborne illnesses and their causes.
- Learn best practices for proper food handling, storage, and preparation.
- Familiarize yourself with sanitation and hygiene standards in food establishments.
- Gain insights into relevant regulations and guidelines governing food safety.
- Develop strategies for preventing food contamination and cross-contamination.
- Explore emerging trends and technologies in food safety management.
Module 1: Introduction to Food Safety
Module 2: Food Microbiology
Module 3: Foodborne Hazards
Module 4: Food Handling and Storage
Module 5: Sanitation and Hygiene
Module 6: HACCP and Food Safety Management Systems
Module 7: Regulatory Compliance
Module 8: Emerging Trends and Technologies
This course combines theoretical knowledge with practical applications, interactive discussions, case studies, and hands-on exercises to provide you with a comprehensive understanding of food safety principles and practices. Get ready to embark on a journey towards becoming a proficient and responsible guardian of food safety!