Computer Support Specialist -ICT

CV Category: Computers and ICTCV Tags: IT Support

Accomplished IT consultant with a background in project management and a proven ability to deliver innovative solutions. Seeking a challenging role to apply my strategic thinking, technical acumen, and leadership skills in driving successful IT projects for a progressive organization.

Technical Proficiency:

  • Operating Systems: Knowledge of various operating systems, such as Windows, macOS, and Linux.
  • Hardware: Understanding of computer hardware components and troubleshooting.
  • Software Applications: Proficiency in common software applications and the ability to troubleshoot software issues.

Problem Solving:

  • Analytical Skills: The ability to analyze problems, identify root causes, and implement effective solutions.
  • Troubleshooting: Strong troubleshooting skills to resolve hardware and software issues efficiently.

Communication Skills:

  • Verbal Communication: Clear and effective verbal communication is crucial for interacting with end-users, understanding their issues, and providing instructions.
  • Written Communication: Ability to document issues, solutions, and procedures effectively.

Customer Service:

  • Patience: Dealing with end-users to explain technical issues in a way that is easily understood.
  • Empathy: Understanding and empathizing with the end-users’ frustrations and enhance the support experience.

Technical Documentation:

  • Documentation Skills: Ability to create and maintain documentation for common issues, solutions, and procedures, facilitating knowledge sharing within the team.

Time Management:

  • Prioritization: Effectively prioritize tasks based on urgency and importance.
  • Time Efficiency: Work efficiently to resolve issues within reasonable time frames.

Adaptability:

  • Flexibility: Adapt to changes in technology, procedures, or priorities.
  • Continuous Learning: Stay updated on the latest technologies and industry trends.

Team Collaboration:

  • Collaboration: Work effectively as part of a team, sharing knowledge and collaborating with other IT professionals.

Security Awareness:

  • Cybersecurity Awareness: Understand and follow security best practices to ensure the confidentiality and integrity of data and systems.

Remote Support:

  • Remote Assistance: Proficiency in providing support to users remotely, especially in the context of the increasing prevalence of remote work.

Networking:

  • Basic Networking Knowledge: Understanding of networking concepts and troubleshooting network-related issues

2020 – 2021: To date: Working at Polo Centre Nakuru as Cyber Manager

2000 -2013 Working at Nangina Youth Empowerment Centre as ICT Instructor

2013 – 2014 Working with Digital Opportunity Trust as ICT Instructor

2014-2018 – Worked at Modulor Solution College / Cyber as Manager

2018-2019 Working with Airtel Company Limited as Shop Manager

2013-2015: Certificate Course in information and Communication Technology

2018 : Trained on Single view Communication Airtel Company Limited

2019 : Certificate in Business Management Digital Opportunity Trust

Kenya Certificate of Secondary Education Nyakhobi Secondary School 2003 – 2007

Kenya Certificate of Primary Education Mukonjo Primary School 1999 – 2002

Excellent Manager 

I successfully managed the business in the absence of the owners, demonstrating effective leadership and decision-making skills to ensure smooth operations and continued success

Customer Satisfaction:
Maintained a 95% customer satisfaction rate by providing timely and effective technical support at my work place.

Ability to maintain high level of confidentiality and integrity 

The business owners were able to trust me to handle money matters and other administration matters

Cost Reduction Initiatives:

Identified and implemented cost-saving measures, resulting in a 15% reduction in IT support expenses while maintaining high service quality.

Training and Documentation:

Developed comprehensive training materials for end-users in the cyber cafe, reducing support requests by 15% and empowering users to troubleshoot common issues independently.

 

Computers and ICT
0712304060